FAQ

Orders & Delivery

How much is delivery?

Delivery is FREE on orders over R497 (incl. VAT) within KwaZulu-Natal and on orders over R997 to national main centres. Smaller orders and regional or outlying areas are calculated at checkout.

How long will my order take to arrive?

Orders are dispatched within 24 hours of payment. Please allow 3 to 7 business days for delivery, depending on your area. You’ll receive tracking details by email as soon as your parcel leaves us.

How do I track my order?

Use the Track My Order page with your order number and billing email, or log in to My Account → Orders to see live status updates.

Scheduled & Save

What is Scheduled & Save?

Scheduled & Save lets you set up repeat deliveries of your pet’s favourites — food, litter, treats — every 2, 4, 6 or 8 weeks, and you save on every scheduled order.

Can I skip, pause or cancel?

Yes. Go to My Account → Scheduled & Save to skip the next delivery, change how often it arrives, pause or cancel at any time. There are no fees or lock-ins.

How do I pay for scheduled orders?

A few days before each delivery we create your order and email you a secure payment link. Once paid, it’s dispatched as normal.

Vouchers & MD Rewards

How does the MD Rewards program work?

Every completed order earns loyalty points — 10 points for every R10 you spend. Points can be used as a discount on future purchases and are valid for 90 days.

Where can I see my vouchers?

Any vouchers issued to you appear under My Account → Vouchers, with the code ready to copy and use at checkout.

Returns & Refunds

Can I return a product?

We want you and your pet to be happy. Please see our Returns Policy for full details on eligible returns, exchanges and refunds, or contact us and we’ll help.

My order arrived damaged — what now?

We’re sorry! Please contact us within 48 hours with your order number and a photo, and we’ll make it right.