Loyalty Rewards Policy

  1. How does the loyalty programme work?

    1. Your account page lets you keep track of your loyalty points at your convenience. You can earn points by placing and receiving successful orders, and redeem them for discounts on future purchases.

    2. Points earned through the Marmaduke Pets Rewards program are valid for the 90 days period from the date it was created.

    3. The value of points may be reevaluated each year and may increase or decrease due to factors such as currency fluctuations and logistics costs.

    4. Marmaduke Pets reserves the right to modify or terminate the Marmaduke Pets Rewards program at any time without prior notice.

    5. Marmaduke Pets reserves the right to cancel or suspend any account if fraudulent or abusive behavior is suspected.

    6. Marmaduke Pets is not responsible for any errors or omissions in the Marmaduke Pets Rewards program, including but not limited to technical issues or incorrect point balances.

    7. Marmaduke Pets’ decisions regarding the MD Rewards program are final and binding.

    8. By participating in the Marmaduke Pets Rewards program, you agree to these terms and conditions. Please contact us if you have any questions or concerns.

  1. How to spend points?

    1. You can use points in your reward balance as discount for your future purchases at our store.

    2. Please note that redeeming to cash is not allowed.  

  1. How do I earn loyalty points?

    1. Every completed order that is delivered successfully will accumulate loyalty points in your account.

    2. For every R 10 you spend at Marmaduke Pets, you will get 10 loyalty points.

    3. On each product page and on the checkout page, you will see exactly how many points you will accumulate if you complete the order.

  1. How do I use my loyalty points?

    1. You can use your loyalty points can be used on your next purchase.

    2. Do not miss out on our amazing loyalty program! With every order, you will get an email with your updated points balance. You can use them to get awesome rewards and discounts!

    3. We appreciate your loyalty and we want you to enjoy your points. Unfortunately, you cannot share them with others. We are sorry about that.

  2. How your points can be managed?

    1. You cannot earn any points when you use points to spend for your order!

    2. View transaction history to follow when the transaction expires.

    3. When orders are cancelled the points will also be removed.

    4. You cannot earn points on promotions.

  1. Do my loyalty points expire?

    1. Your loyalty points will expire after 90 days since its creation date.

    1. There will be no carry over of points to the next year. Any unused points will expire at the end of the 90 days.

    2. With each purchase, you earn loyalty points that are valid for a certain period of time. Our system tracks the date of your order and notifies you when your points are about to expire.

    3. We kindly remind you that you will not earn any points when you use your points to pay for your order.

  1. Something seems strange with my loyalty points…

    1. If you have any concerns or questions about your loyalty points, please reach out to us at support@marmadukepets.co.za and we will be happy to assist you.

  1. Want even more rewards?

    1. Connect with the Marmaduke Pet Family on our social media platforms! Stay informed about our exclusive offers, enjoy our educational and engaging content.

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